Tech Support Horror Stories And How To Avoid Them

David — Mon, 24 Mar 2008 19:41:26 +0000

It seems as if few computer companies today offer quality tech support anymore. As more and more of them try to cut costs, they outsource support to India. The end result is heavily-scripted support, offered by people you may have a hard time understanding, all to the end result of having gotten nowhere.

All we have to do to see where this takes us is to look at the stories offered by our very own PCMech community in regards to Hewlett-Packard. (more…)

The Dangers of Not Understanding Your Own Computer

David — Wed, 19 Mar 2008 01:03:04 +0000

One day, you are perplexed by something on your computer. “It doesn’t work”, you say, however you have that sneaky hunch that perhaps it is just something you don’t know. You wonder if there is something wrong with your computer or perhaps you’re just being stupid.

You have a few options when this happens:

You go running around on Google, searching and searching, for your answer. You end up trying different kinds of keywords. Nothing works. You find tons of forum threads where people have gotten CLOSE to your problem, but nothing spot on.
You call a “geek” member of your family. You feel bad about bothering them, but you hope they won’t mind the interruption.
You hire a geek. They come over to your house or office. They sit down and either fix your problem or leave you in a more confused state than when you started. They probably will even try to upsell you to other services, trying to scare you about all those rogue viruses and spyware infections on your PC. Plus, you’re out an inordinate amount of money for your troubles.
You throw your hands up in disgust and just remain resigned to the fact that your PC just got the better of you.

Any of this sound familiar? (more…)

PCMech University » Computers

Tech Support Horror Stories And How To Avoid Them

The Dangers of Not Understanding Your Own Computer